Privacy Policy

Who we are

This website is operated by Energy Networks Association (“ENA”). We are the voice of the networks, representing the ‘wires and pipes’ transmission and distribution network operators for gas and electricity in the UK and Ireland.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of website,, only.

Throughout this website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Security and confidentiality

Any information provided to the Powering Improvement Website will be held securely and in accordance with the Data Protection Act 1998. Personal details will not normally be disclosed to third parties. In some circumstances, however, we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998. Such information will only be used by ENA or relevant third parties to provide the services or information you have requested and no other activities.

You have a right to request a copy of your personal details at any time to check the accuracy of the information held.

Our collection and use of your personal information

We collect personal information about you when you access our website, contact us or post material to our website.

We collect this personal information from you either directly, such as when you contact us or post material to our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

We also collect personal information about you from other sources as follows:

  • Your name, company, email address and phone number if you contact our press office with an enquiry
  • Your name and email address if you contact us using our contact form

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, company and email address; and
  • details of any feedback you give us by posting material on our website.

We use this personal information to:

  • verify your identity; and
  • improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information — the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

What information we ask for

How and why we use your information

When you contact us (i.e. via contact form or over email)

Contact details: your name and email address

We ask for this:
— to verify your identity and reply to your question
We rely on consent as the lawful basis for collecting and using your personal information
We will keep this information until:
— we have replied to your question

When you post material to our website

Contact details: your name and email address

We ask for this:
— to post your feedback
We rely on consent as the lawful basis for collecting and using your personal information
We will keep this information until:
— we remove your post (or six years after the post is removed)


This site uses cookies to help improve the website and to understand what information our visitors find useful. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you, for example: 

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.


What are cookies?

Cookies are small files created by websites. They are used to help websites perform better – for example by remembering certain information such as an email address that has been entered in a form. These are stored on your computer and don’t harm computers in any way. They can only be reused by the website that created the cookie. 

Find out more about cookies at the Information Commisioner’s Office website.

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